Question 1

1. How can I book a tour or transportation service?

Accepted Answer

You can book directly by calling our customer service number or sending us an email. You can also make reservations in person at our offices.

Question 2

2. What payment methods do you accept?

Accepted Answer

We accept credit card, bank transfer and cash payments at our offices. We also offer online payment options through secure platforms.

Question 3

3. What does the price of the excursions include?

Accepted Answer

The price of our tours usually includes transportation, tour guide, entrance fees to the sites of interest and, in some cases, food or drinks. Each tour has a detailed description of what is included.

Question 4

4. How far in advance should I book my tour or transportation?

Accepted Answer

We recommend making reservations at least 24 hours in advance to ensure availability, especially during peak seasons.

Question 5

5. What safety measures do you implement during excursions?

Accepted Answer

The safety of our clients is our priority. All our tours and activities comply with local safety standards and our staff are trained to handle any emergency situation.

Question 6

6. Can I change the date of my tour after I have booked it?

Accepted Answer

We understand that plans can change. If you need to change the date of your tour, please contact us as soon as possible. We will do our best to reschedule your activity, although this may be subject to availability and possible additional charges.

Question 7

7. What should I do if I need to cancel my reservation?

Accepted Answer

If you need to cancel, we ask that you do so as soon as possible. Our cancellation policies vary by service, and in most cases, we offer refunds if cancellation is made with sufficient notice.

Frequently Asked Questions